Return Policy for all other Self Defense Products:

We offer a 30-day money back guarantee on our self defense items. If you are not fully satisfied, you may return your order within 30 days of receipt. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Refunds are contingent upon inspection of item(s) once we receive it. Please allow 7-10 days for processing returns. If you need to return an order, please read the following:

• Contact us by email for an RMA (Return Merchandise Authorization) number. Provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return. The RMA number must be on your return shipping label. If it is not, your package may be refused and sent back to you.
• Returns must be postmarked within 30 days of delivery date. All delivery dates are kept on file here. If you are unsure of your delivery date, put your tracking number that we emailed you into the tracking mechanism at www.ups.com and you can confirm it. Returns accepted and/or received after 30 days will receive in store credit only.
• Our shipping costs for refunds will be deducted from your refund.
• Exchanges - We will gladly exchange any of our products that you purchase for any reason. However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost to have the exchanged product shipped back to you. If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.
  Special exceptions for returning your order MAY be made on a CASE-BY-CASE basis. We will NOT accept returns because the product is "too big", "too small", "does not fit in with the area", etc. If you have questions about a specific camera, please contact us by phone or email.
• IMPORTANT - The product(s) must be returned in resaleable condition with all original packaging, accessories and accompanying literature. If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit. If you lost something that goes with your order, you cannot return it.
• Videos - There will not be any refunds given for returned videos. If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos. Your in store credit will only reflect what you paid for the video, not the shipping. Shipping is deducted.

Return Policy for Hidden Cameras, Surveillance Equipment and Other Hi-Tech Products:

WARRANTY: We guarantee all products to be free of defects in workmanship and material for 90 days (unless manufacturer's warranty is longer; please call) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.

Here at myselfdefensestore.com strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective.

All returns, refunds, or exchanges must be approved by myselfdefensestore.com before any products are returned.

We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact support@myselfdefensestore.com or call 702-285-5664 before placing an order.

RETURN POLICY: All hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by myselfdefensestore.com before product(s) is returned. All products must be returned in the original packaging. myselfdefensestore.com will replace, refund, or credit your account for returned product(s) at myselfdefenstore.com’s discretion.

*Special exceptions may be made on a case by case basis determined by myselfdefensestore.com. All products must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from myselfdefensestore.com

Any return must be authorized by a representative of myselfdefensestore.com and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from myselfdefensestore.com. No returns will be authorized after five (5) business days of receipt of product(s) by the customer.

SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.

REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM myselfdefensestore.com WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).